RETURNS & EXCHANGES
- Please contact your Sales Rep prior to sending any returns/exchanges back to us.
- All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product and must be in the original packaging.
- Returns/exchanges may take up to 2 weeks to process, not including shipping times.
- You are responsible for return shipping charges.
- Within 30 days – Free
- 61-90 Days – 20% Restocking Fee
- After 91 Days – No Returns
Returns are only accepted within the timeframe described above.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that the following products cannot be returned:
- Cut to order items
- Special order items
- Products modified from its original condition
- Open units, units that require reboxing, or units in an unsuitable resale condition
To return your product, please contact your Sales Rep. All product returns must be processed with a Return Materials Authorization (RMA #). NO returns of any type will be accepted without an RMA #.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to your sales rep within 48 hours of receipt of the product. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.