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Returns & Privacy Policies

Returns & Privacy Policies


Our 30-day easy return policy is specifically designed to remove the fear and uncertainty of LEDs for individual consumers. Simply try any of our products for 30 Days. If you are not 100% satisfied within 30 days, return the products to us for a full refund of the product costs.

Upon receiving your returned product back at our warehouse, you will receive a refund via the payment method used when you placed your order. If you desire to purchase a different product, please place a new order with us.

Oh yes, a couple conditions do apply. Buyer is responsible for return shipping costs. All products must be returned in as-new, re-sellable condition, in original retail packaging. Products with damaged packaging (dented or crushed) will be assessed a 10% restocking fee. We cannot accept product with destroyed, unusable or missing packaging. Credit will not be issued for product returned without original retail packing and buyer will be responsible for any additional shipping charges to reclaim product from WEN Lighting.

Additional restrictions apply:


30 day easy return policy is design specifically with the home user in mind. Due to the extra cost associated with shipping large orders, a restocking fee may be assessed to high-value orders. If your order exceeds $1500, please call us directly at 502-303-4518 and ask for the returns department.


30-day easy return policy Does Not Cover Damaged or Refused Shipments. Packages damaged in shipping must be reported within 5 days of receipt by calling us at 502-303-4518. Wen Lighting will not accept responsibility for refused packages.

We will open a claim with the carrier and arrange for replacements as quickly as possible for all damaged products. 

Privacy policy

WEN Lighting takes it's customers' security seriously. Credit card payment is made via a secured payment gateway. Personal information is encrypted and credit card numbers are not stored in our system. If preferred, personal information can also be submitted over the phone for order placement at 502-303-4518.